User Management
      Back to home
      1. Help Center
      2. enCappture Home Care
      3. User Management

      How To Delete a User

      In this article, we will show you how to remove users from your app using the enCapture dashboard.

      Deleting a user

      • Go to Contacts on the left side menu. 
      You can search for contacts by name or email. 
      image-png-Feb-15-2024-10-08-07-4059-PM
      • Once you have located the user, simply select the "X" button to remove them from the system.
        image-png-Feb-15-2024-10-11-18-9240-PM
      • You will be prompted to confirm the deletion of the user. If you wish to proceed, simply click on the green button labeled "SET USER AS DELETE." 

      image-png-Feb-15-2024-10-17-54-5832-PM

      • Once the deletion is successful, a green checkmark will indicate that the user has been successfully removed, and their status will be displayed as "Deleted."
      • The contact will be notified via email that their profile has been deleted and they will no longer have access to log in using their username and password.

      Can I "Undelete" a user?

      • Certainly! If the user is still in your contacts, even if they are in a "Deleted" status, you have the ability to reactivate that user.
      • To reactivate a user, click on the Green Checkmark in the actions area and follow the prompt to confirm the "REVERSE DELETE." 

      image-png-Feb-15-2024-10-22-56-3864-PM

      How do I COMPLETELY Delete a user?

      • If you wish to delete a user from your dashboard permanently, please reach out to your mobile coach or send an email to support@enCappture.com for assistance.