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How to Delete a User 

In this article, we will show you how to delete users from your app using the enCapture dashboard

Deleting a user

  • Go to "Users" on the left-side menu. 
  • Search for contacts by name or email.
  • Go to the far right and click the three dots 
  • Choose "Delete User" from the drop-down 

Delete user screen shot

The user will then get an email notifying them they have been deleted. 

account deleted Zoom_Workplace

Rather than deleting a user, you can also make them "Inactive." 

set user to inactive

You can then Reactivate and Inactive users by selecting "Revert Inactive", and the user will have access to the app again 

Revet to active

  • Once you have located the user, simply select the "X" button to remove them from the system.
    ss deleting user2
  • HOW TO DELETE  A PENDING USER
  • You will be prompted to confirm the deletion of the user. If you wish to proceed, simply click on the green button labeled "SET USER AS DELETE." 

image-png-Feb-15-2024-10-17-54-5832-PM

  • Once the deletion is successful, a green checkmark will indicate that the user has been successfully removed, and their status will be displayed as "Deleted."
  • The contact will be notified via email that their profile has been deleted and they will no longer have access to log in using their username and password.

Can I "Undelete" a user?

  • Certainly! If the user is still in your contacts, even if they are in a "Deleted" status, you have the ability to reactivate that user.
  • To reactivate a user, click on the Green Checkmark in the actions area and follow the prompt to confirm the "REVERSE DELETE." 

image-png-Feb-15-2024-10-22-56-3864-PM

How do I COMPLETELY Delete a user?

  • If you wish to delete a user from your dashboard permanently, please reach out to your mobile coach or send an email to support@enCappture.com for assistance.