---
title: Ways to Create a Direct Message in Your App
description: In this article we show how to initate Private and Group messages
---

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1. [Help Center](https://app.encappturehomecare.com/knowledge?hsLang=en)
2. [NEW DASHBOARD ~ enCappture Mobile App Platform](https://app.encappturehomecare.com/knowledge/new-dashboard-encappture-mobile-app-platform?hsLang=en)
3. [The Communications Hub](https://app.encappturehomecare.com/knowledge/new-dashboard-encappture-mobile-app-platform?hsLang=en#the-communications-hub)

# Ways to Create a Direct Message in Your App

## In this article we show how to initate Private and Group messages

### Two ways to start a message

With the Mobile Messaging in the app, your Users can start a conversation with your administrators in one of two ways

1\) Through the "Contact Us" icon on the bottom menu

2\) In the Messaging center 

### Contact Us

The contacts listed in your "Contact Us" section can be managed through the Dashboard under the "App Screens" option. To access this feature, please refer to the video provided below, which will guide you through the process. Keep in mind that this feature is optional and must be enabled by your Mobile Coach.

### Using the Messaging Center

When you're setting up the Message Center Permissions, you have the flexibility to decide which users can send direct messages. To help you with this, [we've included a helpful article](https://app.encappturehomecare.com/knowledge/setting-up-permissions?hsLang=en) on how to set those permissions. Here’s a quick overview of how we've organized them:

\- **\*\*Caregivers:\*\*** Can only message the designated admin team set in permissions.

\- **\*\*Admin Team:\*\*** Can message all caregivers as well as other admins.

You'll see in the following recording how a caregiver can easily start a message to the designated admin team within the app. This shows that caregivers can only reach out to the specific individuals chosen for them, rather than having access to all users of the app.

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**This Video shows what it would look like from an Administrators perspective to initiate a message from the Message Center** 

<iframe data-hsv-src="https://play.hubspotvideo.com/v/23543266/id/189829050545" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="189829050545" data-hsv-style="" data-hsv-width="300" data-hsv-height="649" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

**This Video shows how to create a "Group Message" from the Message Center** 

<iframe data-hsv-src="https://play.hubspotvideo.com/v/23543266/id/189826897005" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="189826897005" data-hsv-style="" data-hsv-width="300" data-hsv-height="649" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

**If you have questions on set up or features feel free to contact your mobile coach or reach out to use at support@encappture.com**

- [NEW DASHBOARD ~ enCappture Mobile App Platform](https://app.encappturehomecare.com/knowledge/new-dashboard-encappture-mobile-app-platform?hsLang=en#main-content)

    - [The Basics](https://app.encappturehomecare.com/knowledge/new-dashboard-encappture-mobile-app-platform?hsLang=en#the-basics)
    - [Onboarding New Users](https://app.encappturehomecare.com/knowledge/new-dashboard-encappture-mobile-app-platform?hsLang=en#onboarding-new-users)
    - [User Management](https://app.encappturehomecare.com/knowledge/new-dashboard-encappture-mobile-app-platform?hsLang=en#user-management)
    - [Forms, Surveys and Polls](https://app.encappturehomecare.com/knowledge/new-dashboard-encappture-mobile-app-platform?hsLang=en#forms-surveys-and-polls)
    - [The Communications Hub](https://app.encappturehomecare.com/knowledge/new-dashboard-encappture-mobile-app-platform?hsLang=en#the-communications-hub)
    - [Resources](https://app.encappturehomecare.com/knowledge/new-dashboard-encappture-mobile-app-platform?hsLang=en#resources)
    - [Developer Accounts](https://app.encappturehomecare.com/knowledge/new-dashboard-encappture-mobile-app-platform?hsLang=en#developer-accounts)

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